SupremeCar Terms & Conditions

These General Conditions of Use govern all services provided by SupremeCar (“Company”, “we”, “us”, or “our”), a registered sole proprietorship travel and mobility platform based in Kolhapur, Maharashtra, India.

By accessing, browsing, registering for, or using the SupremeCar website, mobile applications, or booking services, Members explicitly acknowledge and accept these Terms and Conditions in their entirety and agree to be legally bound by them.

In the event of non-compliance with any provision of these Terms, SupremeCar reserves the right, at its sole discretion and without prior notice, to suspend or terminate the User Account in question and revoke access to all platform services.

SupremeCar reserves the right to amend, update, or modify these Terms and Conditions at any time. Furthermore, SupremeCar may, at its discretion, alter or adjust the Services provided through the platform, modify functionality, and revise user interfaces without prior liability.

Any revisions shall take effect immediately upon publication on the site. In the event of material modifications, SupremeCar will notify Members via registered email or SMS. Continued use of the Services following revised Terms constitutes conclusive acceptance of such modifications. Any changes shall not apply retroactively to trips completed prior to the publication date.

To access and utilize SupremeCar booking services, each user must establish a User Account and supply accurate, complete, and truthful personal details including first name, last name, date of birth / age, valid mobile number, and verified email address.

Members understand and accept that SupremeCar does not independently guarantee the accuracy of all user-generated profiles. SupremeCar shall not be held liable for any false, misleading, or fraudulent information supplied by any Member.

Role as a Technology Intermediary: SupremeCar operates as a technology and communication platform connecting travelers with verified driver partners. SupremeCar does not operate vehicles or directly employ drivers as transport carriers. The legal contract of carriage is established directly between the Driver and the Passenger.

Drivers publish ride schedules specifying departure date, pickup points, travel route, destination, cost contribution per seat, and available seating capacity.

• Passengers book seats by clicking “Book Ride” and submitting the required passenger details.
• Upon transaction authorization, SupremeCar transmits a digital Booking Confirmation via SMS, Email, or WhatsApp.
• Once the confirmation is issued, a legally binding agreement for the ride is deemed established between the Passenger and the Driver.
• SupremeCar reserves the right to restrict the number of bookings per user to maintain service integrity.

Failure to adhere to these obligations entitles SupremeCar to suspend user accounts and blacklist violators from future bookings.

The Driver shall obtain and maintain a comprehensive, valid insurance policy that covers third-party liability and all occupants of the Vehicle for every Trip offered on SupremeCar.

SupremeCar makes no independent warranty regarding the sufficiency of any Driver’s insurance policy. It remains the Driver’s sole duty to confirm that their insurer permits commercial passenger carriage. Passengers reserve the right to inspect insurance and vehicle papers prior to boarding.

To foster mutual safety and prevent fraudulent bookings, Members consent to SupremeCar verifying user identities via authorized government database integrations and third-party verification providers.

• Verification may involve documents such as Aadhaar Card, PAN Card, Passport, or Driving License.
• Mobile numbers are authenticated via mandatory One-Time Password (OTP) validation during registration.
• SupremeCar reserves the right to request refreshed documentation from driver partners periodically.

Members access SupremeCar services at their own risk and exercise their own judgment before entering into any arrangement with other Members. All services are provided strictly on an “as is” and “as available” basis without warranties of any kind.

In any event, the maximum aggregate liability of SupremeCar for any claim arising under a booking shall not exceed the actual booking fee paid by the User for that specific transaction.

All online bookings are processed through certified payment aggregators (such as Razorpay) in adherence to banking settlement guidelines.

To maintain predictability for driver partners and fair terms for passengers, SupremeCar enforces the following standardized refund policy. Approved refunds are processed within 15 to 30 business days.

Where selected, SupremeCar offers a partial advance booking option (“Pay at Vehicle”):

• The user pays an advance seat reservation fee online to secure the booking voucher.
• The remaining balance must be paid directly to the driver upon boarding the vehicle.
• Failure to pay the remaining balance at pickup triggers immediate ride cancellation, and the advance token is non-refundable.

All software, source code, visual designs, trademarks, brand logos, graphic assets, database compilations, and copy published on SupremeCar are the intellectual property of SupremeCar and protected under Indian and international copyright laws.

Users shall not reproduce, duplicate, copy, sell, reverse engineer, or commercially exploit any portion of our platform. The deployment of automated scrapers, web spiders, data mining bots, or extraction scripts is strictly forbidden.

These Terms and Conditions, as well as any disputes, claims, or transactions arising out of or in connection with SupremeCar services, shall be governed by and construed in accordance with the substantive laws of India.

For questions regarding bookings, cancellations, driver payouts, or terms interpretation, reach out to our dedicated support channels: